Terms and Conditions of Use
Effective Date: 01 April 2025
Welcome to the official online store for Super Home Manufacturing Private Limited (trading as House and Home), a Zimbabwean company specialising in household appliances and related products.
By accessing, browsing, or purchasing from our Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use this Website.
1. Use of the Website
You agree to use this Website only for lawful purposes.
You must not misuse the Website in any way that could damage the site or impair the availability or accessibility of the Website.
You must be at least 18 years old or using the Website under the supervision of a parent or guardian.
2. Product Information and Availability
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
All products are subject to availability. We reserve the right to discontinue any product at any time.
3. Pricing and Payment
All prices listed on our Website are in United States Dollars (USD) unless otherwise specified.
We reserve the right to change prices without notice.
Payments are processed through secure gateways including ContiPay. We do not store your credit or debit card details.
4. Orders and Delivery
By placing an order, you confirm that all details provided are accurate and complete.
Orders are only confirmed once payment has been received in full.
Delivery timelines vary depending on location and stock availability. Delays may occur due to external factors.
5. Returns and Refunds
We accept returns within 7 days of delivery for items that are faulty, damaged, or not as described.
Returned items must be in their original condition and packaging.
Refunds (if applicable) will be processed within a reasonable timeframe using the original method of payment.
Some items (e.g., used appliances or clearance products) may not be eligible for return. These exceptions will be clearly stated.
6. Warranties
Products sold by House and Home may come with manufacturer warranties. Please refer to the individual product pages or contact us for warranty details.
Warranty claims will be handled in accordance with the manufacturer’s terms and may require proof of purchase.
7. Limitation of Liability
To the fullest extent permitted by Zimbabwean law:
We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our Website or products.
Our liability for any claim related to a product purchased from us shall not exceed the purchase price of that product.
8. Intellectual Property
All content on the Website — including images, text, logos, and graphics — is the property of Super Home Manufacturing Private Limited or its suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written permission.
9. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Third-Party Services
We may use third-party tools and services, including but not limited to ContiPay, to facilitate website operations and payment processing. We are not responsible for the practices or policies of these third parties.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page and will take effect immediately upon posting. Your continued use of the Website constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms or your dealings with us, please contact:
Super Home Manufacturing Private Limited trading as House and Home
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Insert Physical Address]